Job Description
Customer Quality Management Engineer
Bayan Lepas, Malaysia

Sense the power of light

ams OSRAM is a global leader in innovative light and sensor solutions. “Sense the power of light” – our success is based on our deep understanding of the potential of light. By adding intelligence to light, we enable our customers to drive transformative applications. Our around 20,000 employees worldwide focus on innovation alongside the societal megatrends of digitalization, smart living, energy efficiency, and sustainability. Whatever your role is, you are a part of a talented team that enjoys exploring and designing new technologies.

Your new responsibilities

  • Customer Quality Management representative in Back End production for intelligent multi-chip modules.
  • Local Audit Support - Coordinating and leading customer visits and audits.
  • Complaints Management / Returns management RMA - Review and optimize the return process for such devices. Perform a second hands on non-destructive failure analysis and coordinate all further steps with the process and Failure Analyisis experts in Germany and Malaysia.
  • Compilation/Preparation of documentation and customer specific records (qualification reports, customer specific reports, qual packages, etc.).
  • Customer support for QM topics and processes (i.e.customer requests regarding life time of LED’s, application conditions, qualification, preparation of customer questionnaires). Internal clarification and communication towards the customer.
  • PCN management in case of major changes. Initiation and coordination of PCN documentation. Setup of customer information packages. Collection of customer responses for release of changes.
  • Quality support for customer specific projects.
  • Quarantine management/ pullback (trigger)/ Quality improvement programs (trigger) / Involved in business processes like PPCM and SC adding value in terms of risk assessments and necessary action plans.
  • Support global CQMs as Voice of the Customer for process changes in production in close collaboration with our product and technical life cycle management (e.g. during PPCMs und PCNs).


What we look for



Please contact Ronald Heon Lon Yip for further information via RONALD.YIP@AMS-OSRAM.COM or +60 (4) 3053363.

ams OSRAM is an Equal Employment Opportunity Employer. Diversity, equity and inclusion is strongly established in our corporate culture and we firmly believe it makes us more successful as a company. All qualified applications will receive consideration for employment regardless of ethnic, national or social origin, gender, gender identity, sexual orientation, color, religion, age, physical and mental abilities.
Information at a Glance
Job ID:  24233
Posting Start Date:  9/8/26
Job Family:  Quality
Career Level:  Early Professional (1-3 years)
Company:  OSRAM OS Penang
Schedules:  Full Time
Work Model:  On-Site
Job Shift:  Flex time
Regular/Temporary:  Regular
Department:  OS Customer Quality Illumination

Application deadline: As long as the job is listed on our career page, we are looking for suitable candidates. We look forward to receiving your application.