Order Management

• Daily fulfillment monitoring and follow up in case of order delinquency and allocation.
• Playing an active role to ensure a transparent communication on demand / supply situation which is fully aligned with all internal key stakeholders.
• Resolve demand / supply issues together with account managers and other external and internal stakeholders such as crisis management teams, account managers, order management, regional customer service colleagues or allocation champions.
• Proactive identification and remediation of further demand /Order supply constraints
• Supports rescheduling requests which includes pull in, push out and cancelation request of orders with proper approval obtained.
• Triggers shipment release and coordinates Emergency Shipments, including weekend shipments, when necessary
• Coordination of drop shipments with distributor, end customer, SCM OM, SCM VKL and SCM Traffic when there is a need to shorten the routing period e) Ensuring RMA, credit and debit issues to be processed with proper approvals in a timely manner
• Provide support to ams Osram Sales Managers and Osram distributors on their enquiries, which involves active communication with different groups of internal people from all levels of management.
• Credit and Debit Request and Approval, including Price Protection Claim
• Quarterly/ Yearly price revisions (for selected end customers) in the system to minimize and ensure the issuance of CNDN within a specific timeframe.
• Order entry for customer’s release PO by mail
• Consignment management which includes monitoring of ageing consignment stock and buffer stock level that does not exceed 4 weeks of inventory.
• Coordinate customized label, COC/COO request from the customer

Customer Master Data

• Customer Master Database maintenance and EUM check
• End customer registrations for distributors, including seamless end customer shift from one Distributor to another
• Reporting purpose
  • Microsoft Excel skills (few basic formula)
  • BI (Business Intelligence) SAP BW warehouse report, basic skill to refresh data from BW.

What we look for

• Minimum Bachelor Degree
• Preferred language is English Language.
• Sound knowledge and having at least 3 years of hands-on experience in SAP tools.
• Good Experience in SAP Order Management, Material Master, Customer Master, Business Warehouse data
• Good to have project management skills
• Good exposure and experience in Power BI, SAP BI business intelligence
• Experience in Reporting analysis, Microsoft Excel tool

Please contact Muhammad Hafizuddin Mohamed Anuar for further information via Hafizuddin.Anuar@ams-osram.com or +60 (4) 3053141.