Job Description
Senior Engineer (IT Service Management)
Georgetown, Malaysia

Sense the power of light

ams OSRAM is a global leader in innovative light and sensor solutions. “Sense the power of light” – our success is based on our deep understanding of the potential of light. By adding intelligence to light, we enable our customers to drive transformative applications. Our around 20,000 employees worldwide focus on innovation alongside the societal megatrends of digitalization, smart living, energy efficiency, and sustainability. Whatever your role is, you are a part of a talented team that enjoys exploring and designing new technologies.

Your new responsibilities

  • Strong understanding of ITIL framework and ITSM best practices with Knowledge of service governance, risk management, compliance, and operational controls.
  • Experience with industry-leading ITSM platforms, any one of: ServiceNow / BMC Remedy.
  • Excellent verbal and written communication skills.
  • Strong stakeholder management and negotiation capabilities.
  • Analytical mindset with the ability to identify trends, solve complex problems, and make data-driven decisions.
  • Strong facilitation, presentation, and influencing skills.
  • Ability to work independently while managing multiple priorities in a dynamic environment.
  • Participate and Conduct awareness sessions on IT governance and service management best practices. 
  • Drive regular service reviews and audits.
  • Coordinating incident resolution activities and follow-up actions.
  • Support Change Advisory Board (CAB) preparation and documentation.
  • Participate in root cause analysis discussions and problem management activities.
  • Collaborate with internal IT teams, business users, and external service providers.
  • Support service review meetings and vendor performance tracking.
  • Help manage user communications during service disruptions and planned maintenance activities.
  • Participate in ITSM improvement projects and automation initiatives.
  • Contribute ideas to improve service quality, operational efficiency, and customer experience.
  • Act as point of contact for senior business stakeholders and customers and manage escalations effectively and maintain user satisfaction.
  • IT service optimization, automation and lead adoption of best practices.


What we look for


  • Bachelor's Degree in Information Technology, Computer Science, Information Systems, Software Engineering, or a related field.
  • Minimum 3 years of hands-on experience in IT Service Management (ITSM).
  • Demonstrated expertise in one or more of the following disciplines:

Incident Management
Problem Management
Change Management
Request Management


Please contact Ronald Heon Lon Yip for further information via RONALD.YIP@AMS-OSRAM.COM or +60 (4) 3053363.

ams OSRAM is an Equal Employment Opportunity Employer. Diversity, equity and inclusion is strongly established in our corporate culture and we firmly believe it makes us more successful as a company. All qualified applications will receive consideration for employment regardless of ethnic, national or social origin, gender, gender identity, sexual orientation, color, religion, age, physical and mental abilities.
Information at a Glance
Job ID:  23751
Posting Start Date:  7/9/26
Job Family:  Information Technology
Career Level:  Professional (> 3 years)
Company:  OSRAM OS Penang
Schedules:  Full Time
Work Model:  On-Site
Job Shift:  Flex time
Regular/Temporary:  Regular
Department:  IT Managed Services

Application deadline: As long as the job is listed on our career page, we are looking for suitable candidates. We look forward to receiving your application.