Job Description
Senior Manager, Customer Service APAC Distribution
Bayan Lepas, Malaysia

Sense the power of light

ams OSRAM is a global leader in innovative light and sensor solutions. “Sense the power of light” – our success is based on our deep understanding of the potential of light. By adding intelligence to light, we enable our customers to drive transformative applications. Our around 20,000 employees worldwide focus on innovation alongside the societal megatrends of digitalization, smart living, energy efficiency, and sustainability. Whatever your role is, you are a part of a talented team that enjoys exploring and designing new technologies.

Your new responsibilities

We are looking for an experienced and energetic leader to drive and evolve our Customer Service team responsible for all our distribution business and partner management in the APAC region.
We offer an exciting opportunity to expand and evolve our Customer Service hub in Penang, working with leading B2B OEM customers in the Semiconductor and Automotive industries.
In this role you are not only managing the team but also driving projects forward to continuously improve our operational processes and system backbone, reporting into our Global Director Customer Service.

Your key responsibility includes;

  • Team Leadership & Development: Manage and coach the APAC CS team.
  • Change Management: translating global initiatives and strategy into the region and help the team adopt to new challenges.
  • Project Management: transformation initiatives within the distributor network, including the adoption of new standards and digital solutions.
  • Process Optimization: Initiate and execute projects aimed at improving service quality, efficiency, and customer satisfaction.
  • Stakeholder Collaboration: Work closely with internal teams, their senior management levels and external partners to ensure seamless communication and flawless execution of our demand fulfillment.
  • Proactive escalation handling: Support your team to professionally handle customer escalation and allocation scenarios.


What we look for


•    Proven experience in international Customer Service Management, Supply Chain Management, or similar like Demand Management ideally in an semiconductor or automotive environment.
•    Track record in project management and implementing change management.
•    ERP (SAP), CRM (salesforce), and EDI experience expected.
•    Excellent leadership skills with the ability to motivate and expand teams.
•    Exceptional communication and problem-solving abilities.
•    Higher education degree BA or similar.
•    Fluent in English; additional Asian languages are a plus.


Please contact Nurul Ain Rosli for further information via NURUL-AIN.ROSLI@AMS-OSRAM.COM or +60 (4) 3053200.

ams OSRAM is an Equal Employment Opportunity Employer. Diversity, equity and inclusion is strongly established in our corporate culture and we firmly believe it makes us more successful as a company. All qualified applications will receive consideration for employment regardless of ethnic, national or social origin, gender, gender identity, sexual orientation, color, religion, age, physical and mental abilities.
Information at a Glance
Job ID:  22506
Posting Start Date:  1/19/26
Job Family:  Supply Chain Management
Career Level:  Experienced Professional (>8 years)
Company:  OSRAM OS Penang
Schedules:  Full Time
Work Model:  On-Site
Job Shift:  Flex time
Regular/Temporary:  Regular
Department:  GSS Customer Service Distribution Asia Pacific

Application deadline: As long as the job is listed on our career page, we are looking for suitable candidates. We look forward to receiving your application.