• Work as customer service representative with international key accounts in a modern, global Supply Chain environment
• Proactive Order Management & close monitoring of order book and shipments;
• Ownership of end-to-end operational customer interaction and demand fulfillment;
• Strong Customer advocate whilst fostering company's best interests into account;
• Handle inbound B2B customer calls, email inquiries, requests with accuracy and on a timely manner;
• Participate in customer and project review meetings, understand customer profiles whilst supporting company’s growth and strategic targets;
• Professionally handle customer escalation and allocation scenarios;
• Collaborate and provide cross functional support in customer related matters in dynamic working environment;

What we look for

• Minimum 3-5 years related working experience
• Proven customer support experience in International Supply chain;
• Semiconductor or Automotive industry experienced professionals preferred (Consignment / Scheduling Agreement skilled);
• Good customer-facing skills, conversational proficiency and active listening;
• Excellent written and verbal communication skills for effective interaction;
• Entrepreneurial drive and with excellent problem-solving capabilities;
• Ability to multi-task, prioritize and manage time effectively,
• Flextime availability required and ability to teamwork in a dynamic environment;
• Must be fluent in business English and/or Mandarin (able to read, write and speak)
• Education status with Bachelor’s Degree or equivalent
• ERP (SAP) proficiency is mandatory
• High proficiency in CRM (salesforce), EDI and Microsoft tools,

Please contact Muhammad Hafizuddin Mohamed Anuar for further information via Hafizuddin.Anuar@ams-osram.com or +60 (4) 3053141.