Job Description
Customer Service Specialist (d/m/f)
Warszawa, Poland

Sense the power of light

ams OSRAM is a global leader in innovative light and sensor solutions. “Sense the power of light” – our success is based on our deep understanding of the potential of light. By adding intelligence to light, we enable our customers to drive transformative applications. Our around 20,000 employees worldwide focus on innovation alongside the societal megatrends of digitalization, smart living, energy efficiency, and sustainability. Whatever your role is, you are a part of a talented team that enjoys exploring and designing new technologies.

Your new responsibilities

Become part of our ENI business line—a dynamic division that delivers innovative lighting solutions for entertainment and industrial applications worldwide. Our products are used in cinemas, industrial facilities, and other demanding environments where quality and precision are essential.

 

ENI is currently undergoing an exciting transformation process: as part of a carve-out, the business line is being transferred to the corporate structure of USHIO Inc. as an independent unit. For you as Customer Service Specialist (d/m/f), this means a unique opportunity to actively shape this change.

 

  • Handle customer inquiries via phone and email, providing accurate information on commercial, logistical, and technical matters in collaboration with expert teams
  • Process and verify orders and delivery plans through EDI, Xchange, or SAP
  • Monitor product availability, manage backorders, and ensure smooth logistics operations
  • Validate customer-specific requirements (e.g., labeling, packaging, delivery methods) before order confirmation
  • Maintain and update price lists and customer records
  • Manage and resolve disputes related to quality, delivery, or billing in partnership with internal stakeholders
  • Support consignment inventory and export documentation when required


Who we are looking for


  • Degree in Business, Commerce, or related field.
  • Several years of B2B Customer Service experience.
  • Excellent communication skills and strong problem-solving ability.
  • Fluency in English; additional European languages are a plus.


Please contact Julia Zajac for further information via JULIA.ZAJAC@AMS-OSRAM.COM or +48 (61) 8809988.

ams OSRAM is an Equal Employment Opportunity Employer. Diversity, equity and inclusion is strongly established in our corporate culture and we firmly believe it makes us more successful as a company. All qualified applications will receive consideration for employment regardless of ethnic, national or social origin, gender, gender identity, sexual orientation, color, religion, age, physical and mental abilities.
Information at a Glance
Job ID:  22399
Posting Start Date:  12/23/25
Job Family:  Supply Chain Management
Career Level:  Professional (> 3 years)
Company:  OSRAM Sp. z o.o.
Schedules:  Full Time
Work Model:  Hybrid
Job Shift:  Flex time
Employment Type:  Regular
Department:  AMSP ENI Customer Service Europe, Middle East & Africa

Application deadline: As long as the job is listed on our career page, we are looking for suitable candidates. We look forward to receiving your application.