Job Description
Customer Service Staff Specialist
Bayan Lepas, Malaysia

Sense the power of light

ams OSRAM is a global leader in innovative light and sensor solutions. “Sense the power of light” – our success is based on our deep understanding of the potential of light. By adding intelligence to light, we enable our customers to drive transformative applications. Our around 20,000 employees worldwide focus on innovation alongside the societal megatrends of digitalization, smart living, energy efficiency, and sustainability. Whatever your role is, you are a part of a talented team that enjoys exploring and designing new technologies.

Your new responsibilities

•    Work as customer service representative with international key accounts in a modern, global Supply Chain environment.
•    Proactive Order Management & close monitoring of order book and shipments.
•    Ownership of end-to-end operational customer interaction and demand fulfillment.
•    Strong Customer advocate whilst fostering company's best interests into account.
•    Handle inbound B2B customer calls, email inquiries, requests with accuracy and on a timely manner.
•    Participate in customer and project review meetings, understand customer profiles whilst supporting company’s growth and strategic targets.
•    Professionally handle customer escalation and allocation scenarios.
•    Collaborate and provide cross functional support in customer related matters in dynamic working environment.


What we look for


•    Minimum 3-5 years related working experience
•    Proven customer support experience in International Supply chain
•    Semiconductor or Automotive industry experienced professionals preferred (Consignment / Scheduling Agreement skilled)
•    Good customer-facing skills, conversational Oral English proficiency and active listening
•    Excellent written and verbal communication skills for effective interaction
•    Entrepreneurial drive and with excellent problem-solving capabilities
•    Ability to multi-task, prioritize and manage time effectively
•    Flextime availability required and ability to teamwork in a dynamic environment
•    Must be fluent in business English and Mandarin (able to read, write and speak)
•    Education status with bachelor’s degree or equivalent
•    ERP (SAP) proficiency is mandatory
•    Power BI experience is an added advantage but not must
•    High proficiency in CRM (salesforce), EDI and Microsoft tools
•    Candidates with immediate or short-term availability receive preference


Please contact Nurul Ain Rosli for further information via NURUL-AIN.ROSLI@AMS-OSRAM.COM or +60 (4) 3053200.

ams OSRAM is an Equal Employment Opportunity Employer. Diversity, equity and inclusion is strongly established in our corporate culture and we firmly believe it makes us more successful as a company. All qualified applications will receive consideration for employment regardless of ethnic, national or social origin, gender, gender identity, sexual orientation, color, religion, age, physical and mental abilities.
Information at a Glance
Job ID:  24391
Posting Start Date:  10/1/26
Job Family:  Supply Chain Management
Career Level:  Experienced Professional (>8 years)
Company:  OSRAM OS Penang
Schedules:  Full Time
Work Model:  On-Site
Job Shift:  Flex time
Regular/Temporary:  Regular
Department:  GSS Customer Service Distribution Asia Pacific

Application deadline: As long as the job is listed on our career page, we are looking for suitable candidates. We look forward to receiving your application.