Job Description
Senior Staff Engineer, IT Information Technology
Gurgaon, India

Sense the power of light

ams OSRAM is a global leader in innovative light and sensor solutions. “Sense the power of light” – our success is based on our deep understanding of the potential of light. By adding intelligence to light, we enable our customers to drive transformative applications. Our around 20,000 employees worldwide focus on innovation alongside the societal megatrends of digitalization, smart living, energy efficiency, and sustainability. Whatever your role is, you are a part of a talented team that enjoys exploring and designing new technologies.

Your new responsibilities

  • Responsible for managing the transition of the Service Desk between different outsourcing service provider, to ensure business continuity
  • Responsible for managing and governing the outsourced Service Desk operation, ensuring the service provider consistently meets agreed service levels, performance targets, and contractual obligations while delivering high-quality support to ams OSRAM employees globally    
  • Responsible for monitoring service performance metrics, analysing operational trends, and leading continuous improvement initiatives that enhance service quality, increase customer satisfaction, and improve the overall effectiveness and efficiency of IT operations
  • Responsible for driving the adoption of automation, self-service capabilities, and AI-enabled solutions while leading the continuous enhancement of ITSM tools and platforms to reduce manual effort, improve productivity, and enable more efficient service delivery.
  • Responsible for building strong partnerships with business stakeholders, IT teams, and external service providers, ensuring effective collaboration, transparent communication, and alignment of service delivery with business objectives and organizational priorities
  • Responsible for defining, implementing, and enforcing IT Service Management (ITSM) processes and standards, ensuring the Service Desk operates in accordance with ITIL best practices and ams OSRAM policies


What we look for


  • Bachelor’s degree in information technology, Computer Science, Information Systems, Software Engineering, or a related field.
  • Minimum 5 years of experience on managing Service Desk and IT Service Management
  • Experience on leading the Service Desk transitions for MNCs or global IT services Vendors. 
  • Deep understanding of Service Desk operations and IT Service Management framework


Please contact Soi Kim Kee for further information via suki.kee@ams-osram.com or +65 () 62402395.

ams OSRAM is an Equal Employment Opportunity Employer. Diversity, equity and inclusion is strongly established in our corporate culture and we firmly believe it makes us more successful as a company. All qualified applications will receive consideration for employment regardless of ethnic, national or social origin, gender, gender identity, sexual orientation, color, religion, age, physical and mental abilities.
Information at a Glance
Job ID:  23754
Posting Start Date:  7/13/26
Job Family:  Information Technology
Career Level:  Experienced Professional (>8 years)
Company:  OSRAM India Pvt. Limited
Schedules:  Full Time
Work Model:  Hybrid
Job Shift:  Fixed working hours
Regular/Temporary:  Regular
Department:  IT Managed Services

Application deadline: As long as the job is listed on our career page, we are looking for suitable candidates. We look forward to receiving your application.