Job Description
Customer Relationship Coordinator
Hillsboro, New Hampshire, United States

Sense the power of light

ams OSRAM is a global leader in innovative light and sensor solutions. “Sense the power of light” – our success is based on our deep understanding of the potential of light. By adding intelligence to light, we enable our customers to drive transformative applications. Our around 20,000 employees worldwide focus on innovation alongside the societal megatrends of digitalization, smart living, energy efficiency, and sustainability. Whatever your role is, you are a part of a talented team that enjoys exploring and designing new technologies.

Your new responsibilities

Customer Relationship Coordinator Job Responsibilities:

  • Ability to multitask in a fast-paced work environment with minimal oversight.
  • Communicate with external and internal consumers/customers daily.
  • Enter and manage orders including price verification, confirming inventory availability and customer credit status.
  • Respond to customer inquiries (via telephone and email) regarding product availability, pricing, and order tracking.
  • Respond to consumer inquiries (via telephone and SalesForce) regarding warranty and product technical support.
  • Ability to learn product technical information and aptitude relative to the automotive and lighting industries.


Who we are looking for


Customer Relationship Coordinator Qualifications / Skills:

  • Customer-focused
  • Excellent communication skills (written and verbal)
  • Strong organizational skills
  • Time management
  • Troubleshooting
  • Multi-tasking
  • Team-focused but self-driven
  • Ability to work with a variety of systems, including: 
    • Outlook
    • SalesForce
    • SAP
    • Teams
    • Excel
    • Other Microsoft Office and web-based applications as needed

Education and Experience:

  • High school diploma or equivalent
  • Previous Customer Service and/or SAP experience are a plus
  • Ability to speak Spanish or French is a plus

ams OSRAM is an Equal Employment Opportunity Employer. Diversity, equity and inclusion is strongly established in our corporate culture and we firmly believe it makes us more successful as a company. All qualified applications will receive consideration for employment regardless of ethnic, national or social origin, gender, gender identity, sexual orientation, color, religion, age, physical and mental abilities.
Information at a Glance
Job ID:  22420
Posting Start Date:  1/5/26
Job Family:  Supply Chain Management
Career Level:  Early Professional (1-3 years)
Company:  OSRAM SYLVANIA Inc.
Schedules:  Full Time
Work Model:  On-Site
Job Shift:  Flex time
Employment Type:  Regular
Department:  AMSP NAFTA Customer Service Operations

Application deadline: As long as the job is listed on our career page, we are looking for suitable candidates. We look forward to receiving your application.