Job Description
Senior Specialist (Customer Service)
Bangkok, Thailand

Sense the power of light

ams OSRAM is a global leader in innovative light and sensor solutions. “Sense the power of light” – our success is based on our deep understanding of the potential of light. By adding intelligence to light, we enable our customers to drive transformative applications. Our around 20,000 employees worldwide focus on innovation alongside the societal megatrends of digitalization, smart living, energy efficiency, and sustainability. Whatever your role is, you are a part of a talented team that enjoys exploring and designing new technologies.

Your new responsibilities

  • Take care of customer inquiries, for example how to place order, what is the product code, MOQ and price etc.
  • Communicate with customers to get their orders/delivery requests booked in SAP on timely base, manage the change if any.
  • Communicate with sales, supply chain, logistics and finance team to make sure of smooth order to cash process.
  • Follow up customer complaints and sustain customer satisfaction level.
  • Support sales to apply for CLUR, TP, IBP etc. in system, provide database and reports on request.
  • Management of customer profile, new creation or change.

Who we are looking for


  • Bachelor degree in business management or related.
  • 3 years experience in sales support or customer service.
  • Knowledge in business related, SAP skills are preferred.
  • Good communication skills in mother language Thai, English - fluent.


Please contact Ronald Heon Lon Yip for further information via RONALD.YIP@AMS-OSRAM.COM or +60 (4) 3053363.

ams OSRAM is an Equal Employment Opportunity Employer. Diversity, equity and inclusion is strongly established in our corporate culture and we firmly believe it makes us more successful as a company. All qualified applications will receive consideration for employment regardless of ethnic, national or social origin, gender, gender identity, sexual orientation, color, religion, age, physical and mental abilities.
Information at a Glance
Job ID:  23761
Posting Start Date:  7/17/26
Job Family:  Supply Chain Management
Career Level:  Professional (> 3 years)
Company:  OSRAM (Thailand) Co.,Ltd.
Schedules:  Full Time
Work Model:  On-Site
Job Shift:  Flex time
Regular/Temporary:  Regular
Department:  AMSL Customer Service ASEAN, Japan, Korea and India

Application deadline: As long as the job is listed on our career page, we are looking for suitable candidates. We look forward to receiving your application.