Job Description
Specialist Customer Service DACH (d/m/f)
Warszawa, Poland

Sense the power of light

ams OSRAM is a global leader in innovative light and sensor solutions. “Sense the power of light” – our success is based on our deep understanding of the potential of light. By adding intelligence to light, we enable our customers to drive transformative applications. Our around 20,000 employees worldwide focus on innovation alongside the societal megatrends of digitalization, smart living, energy efficiency, and sustainability. Whatever your role is, you are a part of a talented team that enjoys exploring and designing new technologies.

Your new responsibilities

 

  • Responsible for offer tracking, order processing, customer master data accuracy and communication with the assigned customers, ams OSRAM plants, logistic partners and our associated companies as well as affiliated quality departments in the region                            
  • Order processing via scheduling agreements and individual orders according to the internal guidelines on the SAP systems                            
  • Consignment warehouse processing with inventory management and inventory control as well as inventory recording where applicable                            
  • Initiation and handling of samples and sampling processes in accordance with specifications                    
  • Application of national and international tax legislation (VAT guidelines) in the context of export processing and ensuring the delivery service through contact with internal logistics offices and monitoring of delivery reliability                        
  • Telephone and personal customer service/customer correspondence                            
  • Receivables and credit management support, as well as tracking of open items and invoice controls (e.g. forwarding and service provider invoices, customer charges)                            


Who we are looking for


  • Successfully completed commercial training or comparable degree/studies
  • Excellent command of German and English language, written and spoken    
  • Several years of professional experience in the field of customer service or logistics
  • Proficiency in SAP    
  • Independent and structured way of working, skillful handling of external and internal stakeholders as well as customers
  • Strong communication, facilitation and negotiation skills      


Please contact Julia Zajac for further information via JULIA.ZAJAC@AMS-OSRAM.COM or +48 (61) 8809988.

ams OSRAM is an Equal Employment Opportunity Employer. Diversity, equity and inclusion is strongly established in our corporate culture and we firmly believe it makes us more successful as a company. All qualified applications will receive consideration for employment regardless of ethnic, national or social origin, gender, gender identity, sexual orientation, color, religion, age, physical and mental abilities.
Information at a Glance
Job ID:  22917
Posting Start Date:  4/14/26
Job Family:  Supply Chain Management
Career Level:  Early Professional (1-3 years)
Company:  OSRAM Sp. z o.o.
Schedules:  Full Time
Work Model:  Hybrid
Job Shift:  Flex time
Employment Type:  Regular
Department:  AMSL Customer Service ELAMEA Team 1

Application deadline: As long as the job is listed on our career page, we are looking for suitable candidates. We look forward to receiving your application.